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Last modified: October 2022 


This privacy policy applies to the web, please read it carefully. In it you will find important information about the processing of your personal data and the rights recognized by current regulations on the matter.  

We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with eventual legislative or jurisprudential changes. If you have questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.


You declare that the data you provide us, now or in the future, are correct and truthful and you agree to notify us of any changes to them. In case of providing personal data of third parties, you undertake to obtain the prior consent of those affected and inform them about the content of this policy.


In general, the fields of our forms that are indicated as mandatory must necessarily be completed in order to process your requests.


1. Who is responsible for processing your data?

The person responsible for processing the personal data collected on this website is:

Responsible: FERVIAN HOSTELERÍA SL (hereinafter, the HOTEL)
Postal address: Plaza de la Encamisá, 1, 10800 Torrejoncillo, Cáceres.

– Phone: +34 927 26 01 08


2. What will we treat your data for?

Management of the relationship with clients and users: We process the data that our clients and users provide in their queries and in the reservation forms to attend to their requests, manage their reservation and the provision of services linked to it. The categories of data that we process for these purposes are the following:

  • Identification data (name, surnames and DNI/passport) and contact information (address, email and telephone) of the reservation holder;

  • Details of the reservation itself (dates of stay, number and age of guests and services included in the reservation).

The data of the transactions carried out on the web will also be processed for accounting and administrative management purposes and the fulfillment of our legal obligations in accounting and fiscal matters.

These treatments are necessary for the execution of the contract or for the application of pre-contractual measures at the request of the interested parties.

Statistical and quality management purposes: In order to evaluate and manage the quality of our services and products, we carry out statistics based on aggregated data obtained from web browsing data, e.g. eg IP address, web logs, pages visited or actions carried out on the Web (more information in our cookie policy).

These treatments are based on our legitimate interest to evaluate and manage the quality of our services and products. For the weighting of this interest with respect to their rights and freedoms, it has been determined that the treatment had a limited impact on the privacy of the interested parties, corresponded to their reasonable expectations and did not pose significant threats.


Sending of commercial communications and management of the distribution list: We treat the identification and contact data provided by our clients and the people who register on our distribution lists to send them communications related to our products and services.

These treatments are based on the consent that is requested. Not giving your consent or withdrawing it does not condition the execution of the order or the provision of the contracted services.

At any time you can request your cancellation of the treatments for commercial purposes by activating the link provided for this purpose in our communications or by sending an email to:


3. How long will we keep your data?

In general, we keep your data for the duration of the relationship you maintain with us and in any case during the periods provided for in the applicable legal provisions, for example, in accounting and tax matters, and for the time necessary to attend to possible responsibilities arising of the treatment. We will cancel your data when they are no longer necessary or relevant for the purposes for which they were collected. The data processed for commercial purposes will remain valid as long as you do not request its deletion.


4. To whom can we communicate your data?

Your data will only be communicated to third parties by legal obligation, with your consent or when your request implies such communication.


5. What are your rights?

You have the right to obtain confirmation of whether or not we are treating your personal data and, if so, to access them.  You can also request that your data be rectified when it is inaccurate or that incomplete data be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for those who were collected. 

In certain circumstances, you may request the limitation of the processing of your data. In such a case, we will only treat the affected data for the formulation, exercise or defense of claims or with a view to protecting the rights of other people. Under certain conditions and for reasons related to your particular situation, you may also oppose the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defense of claims. Likewise, and under certain conditions, you may request the portability of your data so that they are transmitted to another data controller.


You can revoke the consent you have given for certain purposes, without affecting the legality of the treatment based on the consent prior to its withdrawal, and file a claim with the Spanish Data Protection Agency._cc781905-5cde-3194-bb3b- 136bad5cf58d_

To request your withdrawal from processing for commercial purposes, you can send an email to the following email


To exercise your rights, you must send us a request accompanied by a copy of your national identity document or other valid document that identifies you by post or email to the addresses indicated in the section Who is responsible for processing your data?


You can obtain more information about your rights and how to exercise them on the page of the Spanish Data Protection Agency at



Access to this website attributes the condition of USER and implies full and unreserved acceptance, from said access and/or use, of this legal notice and the privacy policy in its latest version, without prejudice to the General Conditions. of the Contract that, where appropriate, are mandatory. For this reason, we recommend that you proceed to read these documents before using the functionalities offered by this website, as well as each time you access it, since we reserve the right to change, modify, add or delete at any time. part of these conditions.

Mere access to this website does not imply in any case the existence of a commercial relationship between the user and the website.


For the purposes of the provisions of Art. 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following information is provided about the owner of this website:

– Owner of the Website: FERVIAN HOSTELERÍA, SL (hereinafter, the HOTEL)
– Registered office: Plaza de la Encamisá, 1, 10800 Torrejoncillo, Cáceres.

– CIF B10484335

In addition to the registered office, the following channels are made available to users to direct their requests, questions or claims:
– Website contact form
– Phone: +34 927 26 01 08



  1. Introduction. This website provides information about the HOTEL, allowing users to send queries, as well as request and formalize reservations directly through an online reservation platform. By accessing and using this website, you agree to be bound by the conditions set forth below, so it is recommended that you carefully read this section before starting your navigation.

  2. Obligations of the Users. Users undertake to use this Website lawfully, in accordance with the provisions of these conditions and in such a way that they do not harm the rights or interests of HOTEL or third parties. By way of example and in no case limiting or excluding, the User also undertakes to:
    – Do not engage in illegal activities or activities contrary to public order or good faith;
    – Do not use the data published on the Web to send unsolicited communications (spam).
    – Not to introduce or disseminate false, misleading, ambiguous or inaccurate information or content on the web in a way that misleads the recipients of the information, nor to disseminate content of a racist, xenophobic, pornographic nature, advocating terrorism or attack against human or minor rights;
    – Not carry out actions that suppose or entail a violation of the intellectual property rights of HOTEL or of third parties;
    – Not cause damage to the physical and logical systems of HOTEL, its suppliers or third parties;
    – Do not introduce or spread computer viruses on the network or use any other physical or logical systems that are likely to cause the aforementioned damage.
    – Not delete, alter, evade or manipulate any protection device or security system that was installed on the pages of this website.

  3. Exclusion of Liability. This Website is provided "as is" and its use is carried out at the User's own risk, therefore, neither HOTEL, nor its administrators, workers, suppliers or collaborators will be responsible for damages, of any nature, direct or not. , that derive from the use of the Web, expressly excluding HOTEL, to the full extent provided by Law, any type of guarantees, whether express or implicit.
    HOTEL does not guarantee the availability and accessibility of the Web, although it will make all reasonable efforts in this regard. Occasionally, interruptions may occur for the time necessary to carry out the corresponding maintenance operations.
    HOTEL is not responsible for possible damages derived from interferences, interruptions, computer viruses, telephone breakdowns or telephone disconnections due to causes beyond the control of the aforementioned entity; of delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing center, telephone lines, the Internet system or other electrical systems; nor of any other alteration that may occur in the Software or Hardware of the Users. Nor does it guarantee the absence of viruses, malware, Trojans or other elements that may cause alterations in the User's computer system, documents or files, excluding any liability for damages of any kind caused to the User for this reason. Similarly, HOTEL will not be liable for damages caused by third parties through illegitimate interference beyond its control.
    Nor will it be liable for damages caused by the use or misuse of the contents of the Web, nor for the consequences that may arise from errors, defects or omissions in the contents that may appear on this Web provided by the Users themselves or other third parties. HOTEL does not assume any obligation or responsibility regarding those services that it does not provide directly.

  4. External links. In no case will HOTEL assume any responsibility for the contents of the links belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and legality of any material or information contained in any of said hyperlinks. or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

  5. Denial of access. HOTEL reserves the right to deny access to the Web to those Users who fail to comply with these conditions; in the event of unforeseen technical or security issues; or in compliance with a request and/or a police, judicial or administrative order. Said cancellation or suspension will be carried out at the sole discretion of HOTEL and will not give rise to any type of compensation.

  6. Treatment of personal data. Users consent to the processing of their personal data with the scope and in the terms indicated in our privacy policy, which is available on the home page of the Web, said policy also being incorporated into these conditions by reference. In said policy, Users will find information on how to exercise their rights of access, cancellation and rectification of their personal information, as well as opposition to its treatment.

  7. Intellectual property and copyright. Without prejudice to the contents over which third parties hold intellectual rights, the intellectual property rights of the Web, the domain name, its source code, design and navigation structure and elements contained therein (by way of example, images, sound, audio, video, software, or texts; trademarks or logos, color combinations, structure and design, etc.) are the property of HOTEL, to whom corresponds the exclusive exercise of the rights to exploit them in any way, and, in especially the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of the current Intellectual Property Law. The reproduction, distribution and public communication, including its method of making available, of all or part of the contents of this website in any medium and by any technical means, without the authorization of HOTEL or, where appropriate, is expressly prohibited. , of the third parties that hold the intellectual or copyright property rights over the affected content. Notwithstanding the foregoing, the website user may view the elements of this website and even print, copy and store them on the hard drive of their computer or on any other physical medium as long as it is solely and exclusively for their personal use. and private. Those entities or persons who, with the prior authorization of the owner of this website, intend to establish a link with it, must guarantee that they only allow access to this website or service but that they do not reproduce its contents and services.

  8. Nullity of the clauses. In the event that a clause of these conditions of use is declared null, it will only affect said provision or that part that has been so declared, subsisting the conditions in everything else and having such provision, or the affected part, for not putting .

  9. Acceptance. Access to the Web and its use necessarily imply that each and every one of these conditions of use are expressly accepted by you.

  10. Applicable Law and Jurisdiction. Without prejudice to the rights recognized to consumers by Royal Legislative Decree 1/2007, of November 16, this website will be governed by Spanish law, excluding its conflict of law rules and any dispute that may arise from its use. or the services linked to it will be subject to the jurisdiction of the competent Courts and Tribunals attending to the address of the owner of the website, users expressly renouncing their own jurisdiction if they had it.
    The European Commission provides an online dispute resolution platform aimed at consumers, who can access it through the following link:


Version 1.0 – May 2018



Before registering, you should read the Basic information on data protection below. By pressing the submit button, you state that you have read this information. Basic information about privacy. Responsible: FERVIAN HOSTELERIA, SL (hereinafter, the HOTEL). Purpose: Sending commercial communications and managing our distribution lists. Legitimation: Legitimate interests and consent of the interested party to receive communications by electronic means. Recipients: The data will not be transferred, except legal obligation. Rights: You have the right to access, rectify and delete the data, as well as other rights as explained in the additional information. Additional information: You can consult additional and detailed information on Data Protection on this page.

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